Customer Care Associate Jobs Opening in Cognizant Technology Solutions India Pvt Ltd at Hyderabad
FEATURED JOBCustomer Support Analyst
organization.
Job Description
Customer Support
Role Objective:
A Customer Support Executive handles inbound calls / handles chats / replies to emails. The responsibility is to respond to incoming calls from the customers to address their queries / concerns, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services.
Roles & Responsibilities:
Should be able to resolve customer queries & handle grievances to preserve the company’s reputation
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers & take initiatives in the team
Making sure the job is completed within the defined SLA / TAT time
Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
Informs customers by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Escalate appropriate issues and follow-up till closure
Keep records of customer interactions, process customer accounts and file documents
Skills & Experience
0-11 months of experience in customer support (voice and non-voice)
Excellent communication and interpersonal skills
International calling experience is preferred
Proficient with computers and other productivity suites
Should have strong analytical & convincing skills
Ability to apply the training knowledge in real world situations
Flexible to work in shifts
Good typing skills
Good at multitasking – Handling voice / non-voice activities together
Job Particulars
About Company
Hyderabad 
0 to 0.6 Years 
Salary not disclosed 
10th Pass (SSC), 12th Pass (HSE)
Hyderabad
0 to 0.6 Years
Salary not disclosed
12th Pass (HSE)
Hyderabad, Delhi, Bangalore
0 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Hyderabad
0 to 3 Years
Salary not disclosed
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate, Other Course
Hyderabad
0.6 to 2 Years
Salary not disclosed
B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Hyderabad
Freshers
Salary not disclosed
B.Com
Hyderabad
0 to 3+ Years
Salary not disclosed
No Education/Schooling
Hyderabad
Freshers
Salary not disclosed
B.Arch, Diploma, B.Com, B.Pharm, BE/B.Tech, 12th Pass (HSE), B.Design, B.FashionTech, B.P.Ed, B.F.Sc(Fisheries)
Hyderabad
0.6 to 2 Years
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, BCA, BSc, 12th Pass (HSE)
Hyderabad
0 to 1 Years
Salary not disclosed
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate, Other Course
Hyderabad
0.6 to 3 Years
Salary not disclosed
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate, Other Course 
