Customer Care Associate Jobs Opening in Cognizant Technology Solutions India Pvt Ltd at Hyderabad
FEATURED JOBCustomer Support Analyst
organization.
Job Description
Customer Support
Role Objective:
A Customer Support Executive handles inbound calls / handles chats / replies to emails. The responsibility is to respond to incoming calls from the customers to address their queries / concerns, troubleshoot problems, provide information, and handle complaints regarding the organization’s products or services.
Roles & Responsibilities:
Should be able to resolve customer queries & handle grievances to preserve the company’s reputation
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Take the extra mile to engage customers & take initiatives in the team
Making sure the job is completed within the defined SLA / TAT time
Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
Informs customers by explaining procedures; answering questions; providing information
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
Escalate appropriate issues and follow-up till closure
Keep records of customer interactions, process customer accounts and file documents
Skills & Experience
0-11 months of experience in customer support (voice and non-voice)
Excellent communication and interpersonal skills
International calling experience is preferred
Proficient with computers and other productivity suites
Should have strong analytical & convincing skills
Ability to apply the training knowledge in real world situations
Flexible to work in shifts
Good typing skills
Good at multitasking – Handling voice / non-voice activities together
