Customer Care Associate Jobs in Chennai - NLB Services
Job Description
Hello Guys,
*We are urgently hiring for 'AR Caller' in US Healthcare process.
*To Fix up the interview schedule (Please fix your interview schedule before walk-in):
*Applicant Eligibility : Under Graduate/Graduate with min. 1.5 yr of Experience in US Healthcare Process can apply for a better salary & future. Job Description :*
*
- Position Title : Customer Care Associate
- Function : US Healthcare
- Language Required : English
- Location : Chennai.
- Shift : 05:30 PM IST - 03:30 AM IST (EST)
- Salary - Hike on your Last drawn salary
- 5 days Working (Saturday & Sunday fixed off)
Required Skills set :
- Ability to work regularly scheduled shifts from Monday-Friday 17:30 pm to 3:30 am IST.
- University degree or equivalent that required 3+ years of formal studies of the English language.
- 1+ year(s) of experience in global call center, where you would have to collect outstanding Account Receivables that will require making up to 20 outbound collection phone calls per shift.
- 1+ year(s) of experience in healthcare industry that requires knowledge of the medical billing process (including denial management) of Physician and Hospital groups.
- 1+ year(s) of experience with the Microsoft Office suite that required daily use of Excel and Word.
- 1+ year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Responsibilities and Duties :
- Connecting with our Client's Business Partners in United States (typically Insurance Companies) to follow up on outstanding Accounts Receivables.
- Act as Senior AR Resource handling more complex/aged inventory.
- Ensures assigned accounts are worked towards resolution.
- Follow the basic rules as provided in the Standard Operating Procedures.
- Assist in resolution of outstanding issues from previous transactions.
- Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract
- Help the team to achieve the critical service levels (cash and aging) of the customer.
- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
- Analyzing medical insurance claims for quality assurance.
- Resolving moderately routine questions following pre-established guidelines.
- Performing routine research on customer inquiries.
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
Compensation & Benefits : upto 4.40lpa + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.
Perks and Benefits
Quarterly Incentives