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Customer Care Associate Jobs in Chennai - NLB Services

Customer Care Associate

NLB Services
experience-icon 0 Years
salary-icon 25000 - 36000 Monthly
Expired

Posted: 23 Dec 19

Job Description

Hello Guys,

*We are urgently hiring for 'AR Caller' in US Healthcare process.


*To Fix up the interview schedule (Please fix your interview schedule before walk-in):


*Applicant Eligibility : Under Graduate/Graduate with min. 1.5 yr of Experience in US Healthcare Process can apply for a better salary & future. Job Description :*
*

  • Position Title : Customer Care Associate
  • Function : US Healthcare
  • Language Required : English
  • Location : Chennai.
  • Shift : 05:30 PM IST - 03:30 AM IST (EST)
  • Salary - Hike on your Last drawn salary
  • 5 days Working (Saturday & Sunday fixed off)

Required Skills set :

  • Ability to work regularly scheduled shifts from Monday-Friday 17:30 pm to 3:30 am IST.
  • University degree or equivalent that required 3+ years of formal studies of the English language.
  • 1+ year(s) of experience in global call center, where you would have to collect outstanding Account Receivables that will require making up to 20 outbound collection phone calls per shift.
  • 1+ year(s) of experience in healthcare industry that requires knowledge of the medical billing process (including denial management) of Physician and Hospital groups.
  • 1+ year(s) of experience with the Microsoft Office suite that required daily use of Excel and Word.
  • 1+ year(s) of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

Responsibilities and Duties :

  • Connecting with our Client's Business Partners in United States (typically Insurance Companies) to follow up on outstanding Accounts Receivables.
  • Act as Senior AR Resource handling more complex/aged inventory.
  • Ensures assigned accounts are worked towards resolution.
  • Follow the basic rules as provided in the Standard Operating Procedures.
  • Assist in resolution of outstanding issues from previous transactions.
  • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract
  • Help the team to achieve the critical service levels (cash and aging) of the customer.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
  • Analyzing medical insurance claims for quality assurance.
  • Resolving moderately routine questions following pre-established guidelines.
  • Performing routine research on customer inquiries.
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.

Compensation & Benefits : upto 4.40lpa + Incentives; will be decided based on qualification, experience and interview. ESIC, PF & Gratuity, as per applicable law. Group Insurance, Cover.

Perks and Benefits
Quarterly Incentives

Job Particulars

Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id802599
Job Category Others
Locality Address
Country India

About Company

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