Customer Care Collections Associate Job in A client of Freshersworld at Bhuj

Customer Care Collections Associate

A client of Freshersworld

0 Years

Not disclosed

Expired

Posted: 21 Mar 26

Customer Care Collections Associate

Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Identify the outstanding claims with payers through the reports from clients
Place calls with payers with regard to outstanding claims
Document the details of the calls made to payers in DBPMS and the client software
Coordinate with the team leader in following the processes.
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.