CUSTOMER CARE CUM BUSINESS DEVELOPMENT EXECUTIVE Job in Donor Crew at Andheri West, Jogeshwari, Mumbai

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

·      Minimum 1-year Experience in handling inbound calls and customer care.

·      Good presentation and receiving in inbound calls

·      Excellent Communication Skills in ENGLISH, HINDI, and One any local or regional language.

·      Computer Knowledge of Office of high proficiency and Pdf is a pre-requisite.

·      Minimum 12th Standard Pass but the Graduate is Preferable.

·      Zeal to learn the latest social media promotion and handling social campaign along with regular work

·       Salary and Perks as per standard

Minimum Requirement:

Good Communication Skills

Good Problem-solving skills over the call

High energy level