Customer Care Executive Job in Convergys at Gurgaon

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.

Roles & Responsibilities:

*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

*Clarify customer requirements; probe for and confirm understanding of requirements or problem.

*Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.

*Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.