Customer care executive Jobs in Ahmedabad - Bizcraft Systech Pvt. Ltd.

Customer care executive

Bizcraft Systech Pvt. Ltd.

0 Years

120000 - 150000 Yearly

Expired

Posted: 22 Feb 17

Assist new users during their sign up process
Assist existing and new users by helping them in solving difficulties faced in the process
Train and educate users on using the services to fullest and maximum potential
Follow up with Transporters for their supply of truck and their current status
Follow up with Shippers for their enquiry
Check with users on how their experience can be further improved
Fill enquiry form on behalf of Shippers
Bid on behalf of Transporters
On completion of transaction, ask Shipper and Transporter to review or review each other on their behalf.

Back End Management

Check and validate Transporters documents
Check and validate Shippers documents
Manage all the pending bookings and process and take necessary and suitable action.
Check, validate and tag bank payment deposit slips from Shippers with their enquiry.
Check, validate and tag bank payment deposit slips from Transporters and credit points to their wallet and account.
Prepare, check and validate Transporter’s invoices and receipt.
Check for returns and authorise returns on payment gateway.
Check for raised flags
Finding New Leads
Prepare a list of prospective users
Sort these users according to their type
Contact them and pursue them to use our portal and services