Customer Care Executive Jobs in Ahmedabad - Job-cart.com
Job Description
- To be able to handle customer requests while maintaining the set quality standards defined by Vodafone ie CQ, CSAT
- To be able to provide customized solutions to each customers concern and address his issues completely and correctly so as to ensure no repeats
- Ensure all key VF systems are checked thoroughly and customer history and past remarks and checked to use good judgment for effective closures.
- All customer interactions to be handled within defined timelines, SLA’s and VF process by applying business roles as defined
- Coordinate with circle teams if required timely and escalate cases to Team leader real time if need be to ensure speedy resolutions
- To be aware of the latest products launched as well as the recent change in processes in order to resolve accurately and effectively to the customer
- Use V search for continuous updation
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id388122
Job Category BSc/BCA/BBM , Tech Support
SkillsCustomer Relationship
Locality Address Ahmedabad-Others
State Gujarat
Country India
About Company
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