Customer Care Executive Job in 24by7bpo at Ankleshwar, Bharuch, Surat

Customer Care Executive

24by7bpo

0 Years

15000 - 30000 Monthly

Expired

Posted: 12 Sep 19

Job Description

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Follow up customer calls made wherever is necessary

• Should be able to answer to emails timely ensuring adherence to the process standards.

• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

• Input data into the company computer platform to keep each customer record updated.

Qualifications Education and Experience :-
• Graduate or equivalent

• Proficient in relevant computer applications

• Required language proficiency, especially ENGLISH.
Added advantage:-
• Knowledge or some experience in a call centre or customer service environment

• Good data entry skills
Key Competencies and Skills:-
• Strong problem-solving abilities on technical

• Verbal and written communication skills

• Listening skills

• Problem analysis and problem-solving

• Attention to detail

• Teamwork

• High level of professionalism5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT