Customer Care Executive Jobs in Asansol,Durgapur - IGlobal Impact ITES Pvt. Ltd.
Customer Care Executive
IGlobal Impact ITES Pvt. Ltd.
0 Years 
80000 - 300000 Yearly 
Expired
Posted: 16 Nov 17
Job Description
We are hiring Fresher|Experienced candidates for International voice process.
Job Description:
Job Description:
- The Customer Care Executive position interfaces with customers via outbound calls, inbound calls or through the Internet depending upon client requirements for the purpose of selling basic products and services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc.
- This position is responsible for processing customer orders and sales, providing | receiving information, selling client products|service, as well as providing basic customer service support.
- Ability to effectively communicate, both verbally and written
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements; probe for understanding and appropriately provide the required services/package to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain enhanced knowledge & selling skills of services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc.
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Participate in activities designed to improve customer satisfaction and business performance
- May offer additional products or services
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
- Timings: Monday to Friday| Between 2 pm - 6 pm
- INR 80,000 - 3,00,000 P.A. Salary is not constraint for the right candidate + Incentives every month
Job Particulars
Education B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id359264
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State West Bengal
Country India
About Company
(IGI) is a leading IT & BPO company in Durgapur,West Bengal,India. We successfully service global customers in the field of Website Designing & Development,Software Development,Mobile Application Development,Online Marketing,E-Commerce Development,Game Development,Content Writing & BPO Services.
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