Customer Care Executive Jobs in Bangalore - Right track corporate service
Customer Care Executive
Right track corporate service
0 to 3 Years 
22000 - 30000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 27 Jun 19
Job Description
Responsibilities:
- Respond to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.
- Review and verify transactions to ensure proper processing according as per defined quality standards.
- Process transactions, including money transfer, deposits and withdrawals, data entry to update in tools.
- Handle customer inquiries both over phone and email.
- Hands on CRM and internal portals to access customer details and database.
- Manage and resolve customer complaints
- Provide product and service information to callers.
- Identify and escalate priority issues
- Follow up calls with customer when necessary.
- Document all call information according to standard operating procedures
- Under Graduate from recognized University.
- 0-3 years of experience in Call Centres / BPO
- Previous experience in a banking customer support role
- Good communication skills in
- Active listening
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id643605
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address Richmond Town
State Karnataka
Country India
About Company
With an industry presence of over 5 years, Right Track Corporate is one of South Indias leading HR Consultancy, integrated security, and Housekeeping Facility service providers. Established in 2012.
The fact that most of our business comes from word-of-mouth and the quality of our services recommendation is a testimony of our commitment to our clients. Our ethical, value-driven, customer-focused approach has helped us establish an outstanding reputation for ourselves over the years.
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