Customer Care Executive Jobs in Delhi,Faridabad,Gurgaon - SWOT Recruitment
Job Description
We are looking for highly dynamic and proactive candidates for the post of Customer Support Executive for our reputed client:
Key Responsibility Areas:
- Responsible for receiving, calling and responding to all customer inquiries/query through email/calls related to loans department, monthly payment schedule.
- Handling customer concerns, customer satisfaction index (CSI) and customer Satisfaction index rating.
- Tracking and reporting of relevant customer care performance metrics.
- Handling and solving customer complaints.
- Taking required actions on customer feedback.
- Completion of assigned task in specified TAT.
- Maintain MIS and reports related to customer queries and feedback.
- Female candidates preferred.
- Candidate should possess good communication skill both verbal and written.
- Knowledge of MS-Excel and Email
- Should be proactive, soft spoken, detail oriented, tactful, calm, punctual and disciplined
- Prior experience in Customer service industry will be an added advantage.
Job Particulars
About Company
We as team of experienced domain wise consultants who have got considerable experience collectively in various Lateral/Middle & Senior level hiring sound search methodologies & Approaches to help clients in identifying right talent..
We as team of experienced recruiters who have got considerable experience collectively in serving (IT/Technology/Telecom etc) customers in Captive, Global delivery centers, Global In-house centers, off shoring Models,E-Commerce & Start-ups etc,
We believe in right hire approach of recruitment.
Swot recruitment used strategic planning method to evaluate job seekers and job providers. In swot recruitment, as the name indicates we do swot analysis of each candidate to find their strength ,weakness ,opportunity and threats in process to provide them best place to work. It helps the candidates to find the job which matches their skill sets and pay well. It helps recruiter to have idea about candidate’s strengths and weakness beforehands which will help them in accessing applicants.
