Customer Care Executive Jobs in Delhi - V-E Enterprise
Customer Care Executive
V-E Enterprise
Expired
Posted: 03 Apr 21
Job Description
A Call Center handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
Duties and Responsibilities
Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned.
Duties and Responsibilities
Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned.
Job Particulars
Education 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1170877
Job Category Tech Support
Locality Address Anand Vihar , Ashok Vihar, Central Delhi
State Delhi
Country India
About Company
Jobs By Location
Delhi
Ahmedabad
Hyderabad
Kolkata
Pune
Bangalore
Gurgaon
Noida
Chennai
Mumbai
Others also searched for
Job & career videos Subscribe