Customer Care Executive Jobs in Gurgaon - GIST Management Solutions Pvt Ltd

The Job Role and Responsibilities

The primary responsibilities of a Customer Service Executive would be :

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required

• Customer Service Executive plays a critical role in providing an interface between customers and the client company.
• ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. 
• The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. 
• A clear and pleasant speaking voice and fluency in English is also desired. 
  

The major skills and competencies that employers look for in a candidate are:

• Good communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure