Customer Care Executive Jobs in Gurgaon,Noida,Delhi - E Commerce
Job Description
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handling the inbounds calls (majorly) and outbound calls
- Must work for some premier desk/process
- Providing support to the customer support and handling vendor queries
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Escalating the queries to the next level.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Particulars
Education Diploma, B.Com, BA, BBA/BBM, BCA, BE/B.Tech, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1138957
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Central Delhi , Netaji Subhash Place , MG Road, Gurgaon , Sector 15, Noida , Sector 18, Noida
State Haryana, Uttar Pradesh, Delhi
Country India
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