Customer Care Executive Jobs in Hyderabad - Nephroplus
Job Description
Location: Hyderabad
Need: Immediate
Experience: 2 to 5 years
Salary: Best in Industry
Job Responsibilities:
- Responsible for ensuring customer delight, relationship management and maintaining
- Responsible to handle the incoming and outgoing calls, Guest, tele calling activities and will keep a track of the data of calls & walk-ins'.
- Responsible for ensuring customer delight, relationship management and maintaining good rapport with them
- To ensure excellent service is provided during their dialysis
- Analyzing the feedbacks of the customers and working on improving the service levels.
- Participating in various surveys like customer satisfaction, proficiency levels at the centers, etc
- To enlighten the guest about intimating about our various schemes, discounts, etc
- Solves guests problems when they approach the center under your purview.
Preferred Skills:
- Any Graduate with 2 to 5 years’ experience in customer care
- Good Communication in English, Hindi & Telugu (any additional languages highly preferred)
- Good Convincing and customer handling skills
- Energetic, Spontaneity and independently handling tough situations
Job Particulars
About Company
NephroPlus is India’s largest dialysis center network. Each NephroPlus center is a one stop shop for all of a dialysis guest’s needs. With a strong commitment to quality, NephroPlus is spearheading a change in the way dialysis is done in India.
One of the main goals at NephroPlus is to enable dialysis guests lead lives as close to normal as possible. We strive to ensure that dialysis sessions remain a small part of a guest’s life. We encourage them to do things everyone does – work, travel, have fun.
If you are looking for a dialysis centre that is cheerful, hygienic, uses state-of-the-art equipment, innovative processes and also feels like home, NephroPlus is for you!
