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Customer Care Executive Jobs in Indore,Jaipur - IPlace Consulting

Last Date 07 Jan 2018

IPlace Consulting - Job Details

Date of posting: 08 Nov 17

JOB RESPONSIBILITIES:

  • Assist customers to resolve their queries, appropriately raise service requests and drive customer satisfaction.
  • To deliver service & resolution experience to all the customers.
  • Successfully resolve customer queries through CRM & Knowledge Base.
  • Document in detail all interactions with customers.
  • Effectively articulate information to customers.
  • Educate customers on products. 
  • Help customers to be successful.
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
  • Successfully perform against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.

 CANDIDATE SPECIFICATIONS

  • Bachelor’s degree from a three-year college or university (B.E. /B. TECH/B.A., B.COM, B.SC etc.)
  • A+ Certification, RHCE, MCST, CIW, CCNA, CCNP, ECNE & MCSE professionals would be an added advantage    
  • Candidates with upto 1 year of experience in International Voice based Customer Service/Technical Customer Helpdesk/Project are preferred
  • Any graduate/undergraduate/postgraduate with upto 1 year of experience can apply

 CRITICAL SKILLS REQUIRED: 

  • Basic knowledge of PCs and Internet
  • Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
  • Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
  • Basic technical troubleshooting skills/ability
  • Communication flow, sentence construction & correct grammar in written & Spoken English communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
  • Good listening and responding skills

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About IPlace Consulting

iPlace Consulting is a strategic talent management firm with a proactive, dynamic approach to permanent recruitment solutions: executive search, talent analytics, start-up support, recruitment process outsourcing within the KPO/BPO, BFSI, Consulting, IT, E-Commerce industries. 

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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IPlace Consulting recruiting Customer Care Executive candidates nearby Indore, Jaipur.IPlace Consulting vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
IPlace Consulting Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Indore, Jaipur can apply for Customer Care Executive position in IPlace Consulting. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the IPlace Consulting recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of IPlace Consulting and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of IPlace Consulting and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in IPlace Consulting and near your city and get a secured career.