iNEWPM
ad

Customer Care Executive Jobs in Indore,Jaipur - IPlace Consulting

Last Date 07 Jan 2018

IPlace Consulting - Job Details

Date of posting: 08 Nov 17

JOB RESPONSIBILITIES:

  • Assist customers to resolve their queries, appropriately raise service requests and drive customer satisfaction.
  • To deliver service & resolution experience to all the customers.
  • Successfully resolve customer queries through CRM & Knowledge Base.
  • Document in detail all interactions with customers.
  • Effectively articulate information to customers.
  • Educate customers on products. 
  • Help customers to be successful.
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
  • Successfully perform against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.

 CANDIDATE SPECIFICATIONS

  • Bachelor’s degree from a three-year college or university (B.E. /B. TECH/B.A., B.COM, B.SC etc.)
  • A+ Certification, RHCE, MCST, CIW, CCNA, CCNP, ECNE & MCSE professionals would be an added advantage    
  • Candidates with upto 1 year of experience in International Voice based Customer Service/Technical Customer Helpdesk/Project are preferred
  • Any graduate/undergraduate/postgraduate with upto 1 year of experience can apply

 CRITICAL SKILLS REQUIRED: 

  • Basic knowledge of PCs and Internet
  • Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
  • Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
  • Basic technical troubleshooting skills/ability
  • Communication flow, sentence construction & correct grammar in written & Spoken English communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
  • Good listening and responding skills

Hiring Process : Face to Face Interview, Telephonic Interview

About IPlace Consulting

iPlace Consulting is a strategic talent management firm with a proactive, dynamic approach to permanent recruitment solutions: executive search, talent analytics, start-up support, recruitment process outsourcing within the KPO/BPO, BFSI, Consulting, IT, E-Commerce industries. 

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Support Executive
M.Com, BBA/BBM, MA, BSc, BCA...
Customer Support Executive
BBA/BBM, BSc, BCA, BSW, BEd...
Customer Support Executive
BBA/BBM, BSc, BCA, BSW, B.FashionTech...
International BPO
Technical Support Engineer
M.Com, BBA/BBM, MA, BSc, BCA...
International BPO

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

IPlace Consulting recruiting Customer Care Executive fresher’s in Indore, Jaipur. The IPlace Consulting vacancies for Customer Care Executive is filled through Face to Face Interview, Telephonic Interview etc.
IPlace Consulting jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Care Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to IPlace Consulting recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of IPlace Consulting and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of IPlace Consulting and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.