Customer Care Executive Job in IPlace Consulting at Indore, Jaipur

JOB RESPONSIBILITIES:

• Assist customers to resolve their queries, appropriately raise service requests and drive customer satisfaction.
• To deliver service & resolution experience to all the customers.
• Successfully resolve customer queries through CRM & Knowledge Base.
• Document in detail all interactions with customers.
• Effectively articulate information to customers.
• Educate customers on products. 
• Help customers to be successful.
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
• Successfully perform against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.

 CANDIDATE SPECIFICATIONS: 

• Bachelor’s degree from a three-year college or university (B.E. /B. TECH/B.A., B.COM, B.SC etc.)
• A+ Certification, RHCE, MCST, CIW, CCNA, CCNP, ECNE & MCSE professionals would be an added advantage    
• Candidates with upto 1 year of experience in International Voice based Customer Service/Technical Customer Helpdesk/Project are preferred
• Any graduate/undergraduate/postgraduate with upto 1 year of experience can apply

 CRITICAL SKILLS REQUIRED: 

• Basic knowledge of PCs and Internet
• Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
• Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
• Basic technical troubleshooting skills/ability
• Communication flow, sentence construction & correct grammar in written & Spoken English communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
• Good listening and responding skills