Customer Care Executive Jobs in Indore,Jaipur - IPlace Consulting
Customer Care Executive
IPlace Consulting
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 08 Nov 17
Job Description
JOB RESPONSIBILITIES:
- Assist customers to resolve their queries, appropriately raise service requests and drive customer satisfaction.
- To deliver service & resolution experience to all the customers.
- Successfully resolve customer queries through CRM & Knowledge Base.
- Document in detail all interactions with customers.
- Effectively articulate information to customers.
- Educate customers on products.
- Help customers to be successful.
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
- Successfully perform against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.
CANDIDATE SPECIFICATIONS:
- Bachelor’s degree from a three-year college or university (B.E. /B. TECH/B.A., B.COM, B.SC etc.)
- A+ Certification, RHCE, MCST, CIW, CCNA, CCNP, ECNE & MCSE professionals would be an added advantage
- Candidates with upto 1 year of experience in International Voice based Customer Service/Technical Customer Helpdesk/Project are preferred
- Any graduate/undergraduate/postgraduate with upto 1 year of experience can apply
CRITICAL SKILLS REQUIRED:
- Basic knowledge of PCs and Internet
- Basic knowledge of operating systems – DOS, Win 98, Me, XP, NT, 2000
- Basic knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
- Basic technical troubleshooting skills/ability
- Communication flow, sentence construction & correct grammar in written & Spoken English communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
- Good listening and responding skills
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id357045
Job Category Diploma , Tech Support
Locality Address
State Madhya Pradesh, Rajasthan
Country India
About Company
iPlace Consulting is a strategic talent management firm with a proactive, dynamic approach to permanent recruitment solutions: executive search, talent analytics, start-up support, recruitment process outsourcing within the KPO/BPO, BFSI, Consulting, IT, E-Commerce industries.
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