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Customer Care Executive Jobs in Kolkata - Cogent hub private limited

Customer Care Executive

Cogent hub private limited
experience-icon 0 Years
salary-icon Not disclosed
Expired

Posted: 17 Jun 21

Job Description

6 days working

Home pick up and home drop till lockdown ends

RESPONSIBILITIES:

  • Requires interacting with ME Citizens regarding Telecom.
  • Key accountabilities include quality in service delivery meeting all SLA targets
  • A key member of the Outbound Process
  • To achieve productivity targets with respect to processing guidelines as per the pre-agreed norms
  • To adhere to the quality standards as detailed in the SLA by ensuring accuracy requirements are met as per the target
  • Identify process steps for improvement

Desired Candidate Profile:

  • Hindi & English - speaking, reading and writing
  • Good logical, analytical and problem solving abilities
  • Attention to detail and accuracy
  • Good interpersonal skills and strong client focus
  • Ability to communicate clearly, concisely and effectively
  • Ability to handle process escalations, identify issues and risks and propose resolution
  • Ability to multi-task and prioritize work
  • Ability to work harmoniously as part of a team

Job Particulars

Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1229459
Locality Address Salt Lake
Country India

About Company

Cogent hub private limited
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