Customer Care Executive Jobs in Kolkata - Microtosh software support LLP
Customer Care Executive
Microtosh software support LLP
0 to 1 Years 
8000 - 18000 Monthly 
Certificate Course (ITI), M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, ME/M.Tech, MEd, MHM, MS, MSc, MSW, PG Diploma, 12th Pass (HSE), Vocational Training, B.Design, B.FashionTech, BFA, B.P.Ed 
Expired
Posted: 19 Dec 18
Job Description
Greetings of the day!
- We are hiring for the post of Customer Care Executive for our own company named Microtosh Software Support LLP.
- We are basically International BPO.
- Location- Salt lake, Sec 1, Kol-64
- Qualification- 12th/ Graduate/ BBA
- Exp- 1 year or more/ Fresher
- Salary- As per industry norms
Responsibilities and Duties
- Prepare product or service reports by collecting and analyzing customer information
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contribute to team effort by accomplishing related results as needed.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Greet customers warmly and ascertain problem.
Required Experience, Skills and Qualifications
- Good Communication skills
- Should be Flexible
- Fluent in English
- Comfortable in night shifts
Benefits
- Salary in time.
- High incentives.
- Perquisites and bonus.
- Fixed saturdays off and sunday off.
Job Particulars
Education Certificate Course (ITI), M Phil / Ph.D, B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, ME/M.Tech, MEd, MHM, MS, MSc, MSW, PG Diploma, 12th Pass (HSE), Vocational Training, B.Design, B.FashionTech, BFA, B.P.Ed
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id531295
Job Category MBA , BSc/BCA/BBM , Tech Support
Locality Address Salt Lake
State West Bengal
Country India
About Company
We started our activity as a service provider for Domain Registration which is expanded quickly into server space reselling, Web hosting, Site designing and management whereby covering the entire area of Web hosting services and management, merchant account etc. etc.
MICROTOSH has grown in stature and strength and had almost entered into all areas like Multimedia presentation Software development concentrating mainly on Online softwares Server activities like Dedicated Servers, Colocated Servers, Server space Reselling, Exclusive Mail Servers etc., & also all sorts of Web hosting, designing services and Management.
We serve the clients 24x7x365 as the clients application running on the server are very critically important, error free, timeless application. From its humble beginning MICROTOSH due to its dedicated staff and hardwork is now serving the clients almost from all corner of World.
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