Customer Care Executive Jobs in Kolkata - Microtosh software support LLP

Greetings of the day!

• We are hiring for the post of Customer Care Executive for our own company named Microtosh Software Support LLP.
  
• We are basically International BPO.
  
• Location- Salt lake, Sec 1, Kol-64
  
• Qualification- 12th/ Graduate/ BBA
  
• Exp- 1 year or more/ Fresher
  
• Salary- As per industry norms
  

Responsibilities and Duties

• Prepare product or service reports by collecting and analyzing customer information
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contribute to team effort by accomplishing related results as needed.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
• Greet customers warmly and ascertain problem.

Required Experience, Skills and Qualifications

• Good Communication skills
• Should be Flexible
• Fluent in English
• Comfortable in night shifts

Benefits

• Salary in time.
• High incentives.
• Perquisites and bonus.
• Fixed saturdays off and sunday off.