Customer Care Executive Jobs in Mumbai - Hansa Direct
Customer Care Executive
Hansa Direct
Expired
Posted: 22 Oct 21
Job Description
- Manage Large Amounts Of Incoming Calls Identify And Assess Customers’ Needs To Achieve Satisfaction Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communication Provide Accurate, Valid And Complete Information By Using The Right Methods/Tools Analyzing Customer Needs And Recommending Products Based On Those Needs.
- Meet Personal/Customer Service Team Sales Targets And Call Handling Quotas Handle Customer Complaints,
- Provide Appropriate Solutions And Alternatives Within The Time Limits; Follow Up To Ensure Resolution Keep Records Of Customer Interactions, Process Customer Accounts And File Documents
- Follow Communication Procedures, Guidelines And Policies Take The Extra Mile To Engage Customers
- Required Skills: Good Typing Speed. Good Communication Skill. Basic Computer Skills Discipline, Positive Attitude & Punctuality
Job Particulars
Education Diploma, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1335571
Job Category Diploma , Tech Support
Locality Address Mulund East , Mulund West , Seawoods , Thane, Vashi
State Maharashtra
Country India
About Company
Hansa Direct
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