Customer Care Executive Jobs in Mumbai,Navi Mumbai - Baldor Technologies Private Limited
Job Description
Main Job Tasks and Responsibilities
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id279248
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
IDfy was started in May 2011, by Ashok Hariharan and Vineet Jawa, and has grown to become India’s fastest - and smartest - HR analytics and decisioning platform. We’re growing 30% month-on-month (yes, that’s massive, we know!) Our offices are in Mumbai, Bangalore, Delhi, and Chennai, and we provide operations all across the country.
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