Customer Care Executive Jobs in Mumbai - Sutherland Global Services
Customer Care Executive
Sutherland Global Services
Expired
Posted: 03 Mar 21
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Excellent verbal and written Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
A customer service representative should be able to interact with a customer and immediately get the context of their problem.
Graduates with 6 months bpo experience can also apply.
Graduates with 6 months bpo experience can also apply.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1136321
Job Category Tech Support
Locality Address Thane
State Maharashtra
Country India
About Company
At Sutherland, our mission is to help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees.
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