Customer Care Executive Jobs in Noida - Sigma Telelink Pvt Ltd Noida

Customer Care Executive

Sigma Telelink Pvt Ltd Noida

8000 - 20000 Monthly

Expired

Posted: 03 Oct 19

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.