Customer Care Executive Jobs in Patna - RailRestro

Customer Care Executive
RailRestro
Patna(Chanakya Puri, Gandhi Maidan, Kankarbagh, Kurji, Patliputra Colony)
Customer Care Executive Jobs in Patna - RailRestro
Last Date 29 Aug 2021
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RailRestro - Job Details

Date of posting: 30 Jun 21

Position – Customer Care Executive

Salary – Negotiable

Application Condition – proficiency

Experience – fresher & 1 year+

Job Location – Patna

No. of Vacancies – 20

 

Desired profile:

The candidate must be able to create and deliver effective communication campaigns to communicate with an internal and external audience of the organization. Excellent verbal and written communication skills in English are a must. He/she must have excellent connection-building skills with customers. We are an E-commerce company that takes pride in excellent customer service. The clients are the elite class with typical requirements that need timely and proper addressable.

Skills:

  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

 Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile.
  • You are mainly responsible for liaising with the customers to understand their requirements
  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated.
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies.

 Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Flexible with the working schedule; may be expected to work weekends, holidays and events

 Communication Skills:

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ability to concentrate – follow customers issues without distraction to resolution
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

 

Role - Customer Care Executive

Industry Type- Internet, Ecommerce, Food and Travel

Functional Area- Customer Relationship, Inbound Call handling, Take feedback from Customers

Employment Type- Full Time, Permanent

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers
State : Bihar
Country : India

About RailRestro

Railrestro emerged as a group of young professionals who had the passion to make their presence in the online food delivery arena. The passion drives the wheel here and keeps everyone on their toes when it comes to out-performance in their respective fields.
RailRestro provides freedom from carrying food from home. When you avail of e-catering services in trains, there is no need to eat poor-quality pantry food or buy stale food from food stalls at railway stations.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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RailRestro recruiting Customer Care Executive candidates nearby Patna(Chanakya Puri, Gandhi Maidan, Kankarbagh, Kurji, Patliputra Colony).RailRestro vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
RailRestro Company recruits a lot of candidates every year based on the skills . The candidates with 12th Pass (HSE) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Patna(Chanakya Puri, Gandhi Maidan, Kankarbagh, Kurji, Patliputra Colony) can apply for Customer Care Executive position in RailRestro. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the RailRestro recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of RailRestro and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of RailRestro and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in RailRestro and near your city and get a secured career.