Customer Care Executive Jobs in Pune - CONVERGYS India Services Pvt Ltd One Concentrix

Customer Care Executive
CONVERGYS India Services Pvt Ltd One Concentrix
20000 - 30000 Per Month
CONVERGYS India Services Pvt Ltd One Concentrix
Last Date 04 Jan 2019
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CONVERGYS India Services Pvt Ltd One Concentrix - Job Details

Date of posting: 05 Nov 18

  • Hi,
  • Customer Care International Voice Profile Requisite: 
Key Deliverables : 
  • Resolve & answer customer inquiry, objections/concerns, gather feedback & adhere to compliance norms while assisting customers on call in deciding about the retail online purchase, post order/payment issues, Digital TV, Landline phone/Mobile Services, Broadband Services etc.. 
  • Interface with customers via inbound or outbound calls or the Internet on a global platform
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 
  • Clarify customer requirements; probe for and confirm understanding of requirements or the problem. 
  • Conduct need-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. 
  • Support Customers across Telecommunication, Television & Online Retail Services 
  • Work Location: Yerwada
  • Should have excellent English communication skills 
  • Knowledge of basic computer operations
  • Flexible with 24/7 Shift & Rotational Offs Environment
  • Ability & willingness to learn & work in an International Voice program
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Good listening and responding skills
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Both Undergrad & Graduate Freshers are eligible (Tech FreshersOnly candidates with percentage below 50% are eligible)
  • Package Offered 2.55 lakhs PA to 3.85 Lakhs PA*
Additional Benefits:
  • Medical Insurance , Life Insurance , Accidental Insurance, Dental Insurance, Gratuity, Education Assistance Plan, Doctor & Counsellors assistance 
  • 7pm to 7am Pickup/Drop & added Transport allowance for self-travel 
  • Employee / Corporate discounts with majority of the retail chains / hospitals 
  • HURRY!! To schedule an interview Call Vasanti (
  • NOTE: When scheduling in for an interview for the above-mentioned position do not forget to mention ' CNX-VW ' as the Job Code on your resume.
  • Salary: INR 2,50,000 3,75,000 P.A.

Job Summary

Job Type : Full Time
Job Category : Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About CONVERGYS India Services Pvt Ltd One Concentrix

Company Profile:

CONVERGYS India Services Pvt Ltd ( #One Concentrix )

CONVERGYS, now a part of CONCENTRIX...Now a Bigger & a Bolder Company... #One Concentrix. Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs.

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CONVERGYS India Services Pvt Ltd One Concentrix recruiting Customer Care Executive candidates nearby Pune.CONVERGYS India Services Pvt Ltd One Concentrix vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
CONVERGYS India Services Pvt Ltd One Concentrix Company recruits a lot of candidates every year based on the skills . The candidates with ME/M.Tech, M.Com, BBA/BBM, MA, BSc, BCA, MVSc, BE/B.Tech, BEd, MEd, 12th Pass (HSE), MSc, B.Com, BA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune can apply for Customer Care Executive position in CONVERGYS India Services Pvt Ltd One Concentrix. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the CONVERGYS India Services Pvt Ltd One Concentrix recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of CONVERGYS India Services Pvt Ltd One Concentrix and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of CONVERGYS India Services Pvt Ltd One Concentrix and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in CONVERGYS India Services Pvt Ltd One Concentrix and near your city and get a secured career.