Customer Care Executive Jobs in Pune - Coral bling pvt ltd

·         Responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

·         Responsible for rendering useful administrative support to other members of the customer care team. 

·         Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

·         Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

·         responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched. 

·         Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

·         customer  relationship management, customer complaints, customer service

·         Minimum Graduate with 1 year BPO Experience Bank /Insurance VRM experience. 

·         Excellent spoken and written Communication in English / Hindi are a must.

·         Good command over spoken language, good writing skills, pleasing personality, rapport building ability, problem solving abilities, great service attitude, analytical bend of mind, tenacity to handle end to end solutions.

Shifts:  24 *7 Rotational Shifts for Males

              Females 8 AM to 8 PM window (any 9 hours shift)

Weekly Off:6 days working with Rotational work off.