Customer Care Executive
Job Description
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Job Particulars
About Company
Holiday Club, also known as Vacation Ownership, offers the opportunity to own condominium-style accommodations at quality resorts, which typically offer an array of amenities in popular domestic destinations.
LDIPL is the new face in the Travel & Tourism industry in India. Holiday Club industry which started in mid-eighties in India has seen many new entrants across the nation but LDIPL is surely a different company from traditional Timeshare companies.
LDIPL have completely a different set of the value propositions for their target customers. Apart from providing accommodations for the vacations, LDIPL tries to engage with their customers at deeper level by providing them many other bundled offers to create a relationship with customers in their daily day to day activities.
