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Customer Care Executive Jobs in Pune - Truconnect Solutions Pvt Ltd

Customer Care Executive
Truconnect Solutions Pvt Ltd
Customer Care Executive Jobs in Pune - Truconnect Solutions Pvt Ltd
Last Date 10 Jun 2019
This Job is Expired

Truconnect Solutions Pvt Ltd - Job Details

Date of posting: 01 May 19

  • Job Description: CARE Executive
Summary
  • Customer Care Executive is the face of TruConnect. 
  • The voice of the Customer Care Executive will be the first live voice our customers hear.  
  • Customer Care Executive is required to be both sympathetic and empathetic while providing exceptional service to our customers that include handling inquires, issues, concerns, upselling and services.  
  • Customer Care Executive will also research and assist in the resolution of account discrepancies, process orders, accept payments and enter changes to accounts per customer requests.  
  • Customer Care Executive review, research, analyze, and interpret customer account to troubleshoot and correct issues by utilizing appropriate tools / methods / processes / mode of escalation / raise ticket.
Responsibilities:
  • Manage Inbound Customer Service calls
  • Focus on Upselling add on products and services to the customers
  • Identify and assess customer needs to achieve exceptional customer service and customer satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools / processes
  • Meet personal / customer service team sales and other related performance targets and call quality
  • Handle customer queries and concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Real time capturing detailed records of customer interactions in system
  • Follow communication procedures, guidelines, processes and policies
  • Take the extra mile to engage customers to build positive customer relation leading in revenue generation
  • Requirements
  • Proven customer support experience or experience as a client service representative, minimum 12 months
  • Track record of achieving set performance metrics
  • Strong call handling skills with active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of queries / complaints / escalations
  • Excellent communication and Positive attitude
  • Customer service driven, detail oriented, team player
  • Good command on English Language
  • Ability to multi-task, prioritize, and manage time effectively
  • Required to work in varied schedules and/or mandatory overtime to meet department needs, especially during high call volume hours
  • Adaptable to perform other duties as assigned
  • Willingness and ability to immediately adapt to changes in policies / procedures / perform other duties as assigned
  • Minimum High school degree (HSC Pass) 
  • Immediate joiners preferred.

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Truconnect Solutions Pvt Ltd

TruConnect is headquartered in Los Angeles, CA with presence across USA, an American mobile virtual network operator (MVNO). We are known as a Telecommunication Player, delivering excellence through our own products and services such as mobile hotspots, smartphones, and 3G/4G LTE mobile data plans and prepaid cell phone talk & text plans.

A known Telecommunication Company and one of the fastest growing organization in the United States of America offering no-contract wireless voice, text, and data service. The company is focused on bringing vital wireless technology to consumers by providing affordable, flexible data solutions to business professionals and casual Internet users through wireless and Lifeline services. TruConnect is possessing an exclusive partnership with the federal and state-funded Lifeline program which offers discounted cell phone service to customers across the United States of America. For more information, log on to

 


This Job is Expired
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Truconnect Solutions Pvt Ltd recruiting Customer Care Executive candidates nearby Pune.Truconnect Solutions Pvt Ltd vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
Truconnect Solutions Pvt Ltd Company recruits a lot of candidates every year based on the skills Call Center, Customer Care Executive. The candidates with 10th Pass (SSC) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Pune can apply for Customer Care Executive position in Truconnect Solutions Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Truconnect Solutions Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Truconnect Solutions Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Truconnect Solutions Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Truconnect Solutions Pvt Ltd and near your city and get a secured career.