Customer Care Executive Jobs in Surat,Vapi,Navsari - Votiko
Job Description
Job Description:
· Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
· Follow up customer calls made wherever is necessary
- Should be able to answer to emails timely ensuring adherence to the process standards.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company computer platform to keep each customer record updated.
Education and Experience :-
· Graduate or equivalent
- Proficient in relevant computer applications
- Required language proficiency, especially ENGLISH.
Added advantage :-
· Knowledge or some experience in a call centre or customer service environment
- Good data entry skills
Key Competencies and Skills :-
· Strong problem solving abilities on technical
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Attention to detail
- Team work
- High level of professionalism
Salary: ₹15,000 to - ₹30,000.00 /month