Customer Care Executive Jobs in Surat - Votiko

Customer Care Executive

Votiko

1 Years

15000 - 30000 Monthly

Expired

Posted: 01 Apr 22

Job Description

Customer Care Executive

We’re looking for a talented and passionate individual to join our company and lead the customer service team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat, and other methods.

Responsibilities:-

Work closely with the team, motivating and coaching them

Ensure training and development plans are maintained for all team members

Manage the fair and consistent application of performance management and disciplinary measures as necessary.

Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction

Team management experience:-

Coaching and communication skills

Minimum of 1 years’ experience within a contact center environment as a Team Manager Experience in customer services

Excellent leadership and communication skills

Strong coaching and people-development skills through call listening, quality feedback, etc.

Ability to deal with demanding customers and escalations

Energetic and motivating individual