Customer Care Executive Jobs Opening in Aerial Telecom Solutions at Industrial Area, Mohali
Customer Care Executive
0 Years 
13000 - 20000 Monthly 
Job Description
Process: Customer Care Support / Calling Profile
Aerial Telecom Solutions is looking for enthusiastic individuals to join our BPO / KPO team!
Qualifications:
- 10+2 and above
- Immediate joiners preferred
- Freshers & Experienced candidate welcome
- Good Communication Skills Required
- Experience in Outbound Process is add-on.
Shift Timings:
- Rotational shifts:
Morning - 9:00 AM - 6:00 PM
Noon - 12:00 PM - 9:00 PM
Why Aerial Telecom?
- Competitive salary & incentives
- Walk-in interviews, no appointment needed!
Walk-in Interview Details:
Date: Ongoing
Location: Aerial Telecom Solutions Pvt. Ltd., Mohali
Key Responsibilities:
1. Customer Interaction and Support:
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Answer incoming customer calls, emails, or chat messages in a professional and courteous manner.
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Resolve product or service-related queries by providing clear and accurate information.
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Guide customers through processes such as placing orders, tracking shipments, using digital services, or troubleshooting technical issues.
2. Complaint Handling:
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Listen actively to customer complaints and concerns with empathy and patience.
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Investigate issues and provide appropriate solutions or escalate to relevant departments when necessary.
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Follow up with customers to ensure that their concerns have been resolved to their satisfaction.
3. Product and Service Knowledge:
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Maintain up-to-date knowledge of the company’s products, services, policies, and promotions.
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Explain features, benefits, pricing, and usage of products or services clearly.
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Recommend alternatives or upsell services when appropriate to meet customer needs.
4. Data Entry and Record Keeping:
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Accurately record customer interactions, feedback, and issues in the company’s customer relationship management (CRM) system.
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Generate and maintain daily, weekly, or monthly reports as needed.
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Update customer profiles and ensure all information is kept confidential and secure.
5. Follow-up and Retention:
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Conduct follow-up calls or messages to ensure customer satisfaction.
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Engage with repeat customers to build relationships and encourage loyalty.
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Help resolve ongoing service issues or guide customers through long-term solutions.
6. Adherence to Procedures:
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Follow standard operating procedures (SOPs), scripts, and quality guidelines for handling calls or cases.
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Meet or exceed daily targets for resolution rate, customer satisfaction (CSAT), and first call resolution (FCR).
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Maintain professionalism in tone, language, and customer handling at all times.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), Vocational Training, 12th Pass (HSE), 10th Pass (SSC), Other Course
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 20000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Mohali.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Mohali
Freshers
Salary not disclosed 
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Mohali
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12th Pass (HSE)
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B.Com, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc
Mohali
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B.Com, BBA/BBM, BSc
Mohali
Freshers
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B.Com, BBA/BBM, BSc
Mohali
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B.Com, BBA/BBM, BSc
Mohali
Freshers
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Any Graduate 
