Customer Care Executive Jobs Opening in Altruist technologies pvt ltd at Ghansoli, Navi Mumbai
Customer Care Executive
Job Description
Key Responsibilities
1. Customer Interaction and Support
-
Respond to customer inquiries through various channels including phone calls, emails, live chat, and social media.
-
Provide detailed product or service information, clarify doubts, and assist with decision-making.
-
Guide customers through processes such as order placement, billing, returns, or technical troubleshooting.
-
Maintain a friendly, professional, and helpful attitude throughout all interactions.
2. Issue Resolution
-
Log, analyze, and resolve customer complaints, concerns, or service issues promptly.
-
Follow up with customers to ensure resolution and satisfaction.
-
Coordinate with internal departments (sales, technical support, logistics, etc.) to address and resolve issues effectively.
-
Escalate complex problems to supervisors or senior staff when necessary.
3. Data Entry and Record Keeping
-
Accurately document customer interactions, queries, feedback, and complaints in the CRM system.
-
Update customer profiles and track case history for future reference.
-
Maintain daily call logs and prepare reports as required by management.
4. Feedback and Customer Satisfaction
-
Collect feedback on customer experiences and report trends or issues to management.
-
Suggest improvements to processes, services, or policies based on customer feedback.
-
Assist in post-service follow-ups to ensure satisfaction and encourage repeat business.
5. Product and Process Knowledge
-
Stay informed about all company products, services, policies, and procedures.
-
Undergo regular training to remain updated on new launches, process changes, or service enhancements.
-
Educate customers about features, offers, warranty policies, and other service terms.
Required Qualifications and Skills
-
Education: Minimum of a high school diploma or equivalent; a degree in Business, Communication, or a related field is preferred.
-
Communication: Excellent verbal and written communication skills in English and regional languages.
-
Computer Literacy: Basic computer knowledge; ability to use CRM systems, email, chat platforms, and MS Office (especially Excel and Word).
-
Problem-Solving: Ability to understand customer problems and offer solutions quickly and effectively.
-
Listening Skills: Patience and attentiveness while understanding customer concerns.
-
Multitasking: Capable of handling multiple inquiries while maintaining quality and speed.
-
Teamwork: Willing to work collaboratively in a team-oriented environment.
Personal Attributes
-
Polite and Courteous: Ability to remain calm and respectful, even under pressure or when dealing with difficult customers.
-
Empathy: Understand and connect with the customer's emotions, offering support and assurance.
-
Positive Attitude: Maintain a cheerful and helpful approach regardless of the situation.
-
Responsibility: Take ownership of customer issues and follow through until resolution.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 20000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Navi Mumbai 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
B.Com, 12th Pass (HSE)
Mumbai, Navi Mumbai
Freshers
Salary not disclosed
B.Com, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
B.Com, 12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
12th Pass (HSE)
Navi Mumbai
1 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Pharm, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Navi Mumbai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
