Customer Care Executive Jobs Opening in Altruist technologies pvt ltd at Ghansoli, Navi Mumbai
Customer Care Executive
Job Description
Key Responsibilities
1. Customer Communication
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Answer incoming calls, respond to emails or chats from customers professionally and courteously.
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Actively listen to customer queries, concerns, or feedback and provide appropriate responses.
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Communicate product or service details, usage instructions, and company policies clearly.
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Maintain a calm and friendly demeanor even when dealing with difficult situations or irate customers.
2. Problem Resolution
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Troubleshoot and resolve issues related to orders, billing, product usage, returns, subscriptions, or technical problems.
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Escalate unresolved or complex issues to the appropriate department or supervisor for timely resolution.
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Follow up with customers to ensure their concerns are resolved and they are satisfied with the outcome.
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Document customer interactions and solutions provided in the company’s CRM or support system.
3. Service Quality
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Ensure high levels of customer satisfaction by delivering consistent, accurate, and helpful responses.
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Adhere to company guidelines, communication standards, and service-level agreements (SLAs).
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Take ownership of each customer case until resolution and avoid unnecessary transfers.
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Promote a positive brand image and represent the company’s values through every interaction.
4. Reporting and Documentation
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Maintain detailed and accurate records of customer interactions, complaints, issues, feedback, and actions taken.
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Report any recurring issues or potential areas for improvement to the team leader or operations manager.
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Prepare daily call logs or ticket summaries if required.
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Help in identifying trends or patterns in customer behavior to assist in decision-making.
5. Product & Policy Awareness
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Stay updated with the company’s latest products, services, features, offers, and policies.
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Attend training sessions, product demos, or updates regularly to improve knowledge.
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Communicate new product features or changes effectively to customers when needed.
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Assist in cross-selling or upselling if applicable to the role.
Required Skills and Qualifications
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Minimum education: 10+2 (Higher Secondary); Bachelor's degree is preferred
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Excellent communication skills in English, Hindi, or any regional language as required
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Good listening skills and a polite, friendly, and professional tone
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Ability to work in a fast-paced environment with a customer-first approach
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Basic computer skills – ability to use email, Excel, CRM, chat tools, or helpdesk systems
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Ability to multitask, handle pressure, and manage time efficiently
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Willingness to learn and adapt to changing customer needs or tools
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 20000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
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