Customer Care Executive Jobs Opening in Antares Bpo Recruiter at Mohali-Others, Mohali
Customer Care Executive
Job Description
Job Location -Mohali
Core voice process - Rotational Shifts (includes night shifts)
5 Days Working
Experience Needed
Excellent Communication Skills Required
Cabs available
Undergraduates / Graduates can apply
Key Responsibilities
1. Customer Interaction & Query Resolution
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Answer incoming calls, emails, and messages from customers promptly.
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Provide accurate information regarding products, services, and company policies.
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Resolve customer complaints in a polite, timely, and efficient manner.
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Escalate complex issues to the concerned department when necessary.
2. After-Sales Support
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Assist customers with order tracking, returns, and refunds.
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Follow up with customers to ensure issues are resolved to their satisfaction.
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Record and update customer feedback for continuous service improvement.
3. Documentation & Reporting
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Maintain detailed records of customer interactions in the CRM system.
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Prepare daily, weekly, and monthly reports on customer queries and resolutions.
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Identify recurring issues and suggest improvements to management.
4. Team Collaboration
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Work closely with sales, operations, and technical teams to resolve issues.
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Share customer feedback and suggestions with relevant departments.
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Participate in team meetings and training sessions to improve service quality.
Skills & Competencies
Technical Skills
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Basic computer knowledge (MS Office, email, CRM software).
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Ability to quickly learn company systems and processes.
Soft Skills
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Excellent verbal and written communication skills.
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Strong listening ability and problem-solving mindset.
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Patience and empathy while dealing with customers.
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Ability to multitask and handle pressure in a fast-paced environment.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Chandigarh, Mohali 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Mohali
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc 
