Customer Care Executive Jobs Opening in Apex at Central Delhi, Andheri East, Mumbai, Delhi
Job Description
**Customer Care Executive - Apex Group of Hotels** Join our premier hospitality chain! Handle inbound calls, emails, and chat inquiries from guests. Resolve booking, service, and feedback issues promptly. Deliver exceptional, empathetic service reflecting our brand values.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
**Key Responsibilities:**
- Manage high-volume guest interactions via phone/email.
- Assist with reservations, modifications, and cancellations.
- Resolve complaints & escalate complex issues.
- Maintain accurate records in CRM systems.
**Requirements:**
- Excellent English communication skills.
- Patience, problem-solving ability, and customer-centric attitude.
- Basic computer proficiency.
- Hotel/hospitality experience preferred (freshers may apply).
- Flexibility for rotational shifts (including weekends).
**Apply Now:** Be the voice of excellence at Apex Group of Hotels!
Key Skills and Competencies:
Communication Skills:
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Excellent verbal and written communication skills in English (and regional languages if applicable).
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Ability to listen actively, empathize with customers, and respond appropriately.
Customer Handling Skills:
-
Strong interpersonal skills with a customer-first attitude.
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Ability to stay calm and professional in stressful situations or with difficult customers.
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Strong problem-solving and conflict resolution abilities.
Technical Skills:
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Basic computer knowledge (MS Office, email, CRM software, data entry).
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Ability to navigate web-based applications and customer service platforms.
Soft Skills:
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Time management and multitasking.
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Patience, empathy, and reliability.
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Team player with a proactive approach.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BHM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 30000 and 60000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Mumbai, Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Virtual Interview
Employment TypeFull Time
Job Id2699669
Job Category Tech Support , Contingent , Female
Locality Address Central Delhi , Andheri East
State Maharashtra, Delhi
Country India
About Company
Apex
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