Customer Care Executive Jobs Opening in EClerx Services Limited at Chandigarh, Chandigarh (Haryana), Chandigarh (Punjab)
Customer Care Executive
EClerx Services Limited
0 Years 
20100 - 26100 Monthly 
Chandigarh, Chandigarh (Haryana), Chandigarh (Punjab) Please Wait... ![animated wait]()
Posted: 08 May 25
Job Description
Job Description: Customer Care Executive - Inbound Voice – Analyst
As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:
- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Education:
- Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 20100 and 26100 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Chandigarh, Chandigarh (Haryana), Chandigarh (Punjab).
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
Education Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2672084
Job Category Diploma , Walkin , BSc/BCA/BBM , Tech Support
Locality Address
State Haryana, Punjab, Chandigarh
Country India
About Company
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable and telecom, retail, fashion, media and entertainment, manufacturing, travel and leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies, today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 16,000+ people across its global sites in the US, UK, India, Italy, Germany, Singapore, and Thailand.
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