Customer Care Executive Jobs Opening in Enser Communications Limited at Jaipur-Others, Jaipur
Customer Care Executive
Job Description
Introduction
We are seeking a professional and customer-oriented Customer Care Executive to join our team. The ideal candidate will handle customer complaints, provide resolutions as per SOP, and ensure high levels of customer satisfaction.
This role is suitable for individuals who are excellent communicators in English and Hindi, patient, and able to follow standard operating procedures (SOPs).
Key Responsibilities
1. Customer Interaction & Support
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Handle inbound and outbound customer calls in English and Hindi.
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Provide timely and accurate solutions to customer queries in accordance with company SOPs.
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Address customer complaints with patience and professionalism.
2. Complaint Resolution
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Offer appropriate solutions and alternatives within defined time limits.
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Follow up with customers to ensure issues are resolved satisfactorily.
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Maintain a record of customer interactions, complaints, and resolutions in CRM or internal systems.
3. Adherence to Processes
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Follow company SOPs, guidelines, and policies while handling queries and complaints.
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Escalate unresolved or complex issues to supervisors as required.
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Ensure compliance with quality and service standards.
4. Record Keeping & Reporting
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Maintain accurate records of customer interactions, complaints, and resolutions.
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Prepare reports on common issues, trends, and customer feedback for management review.
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Provide insights and suggestions for improving customer service processes.
5. Shift & Team Coordination
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Be comfortable with rotational week-offs and flexible shifts as per operational requirements.
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Collaborate with team members to ensure seamless customer service delivery.
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Participate in training sessions to improve product knowledge and customer handling skills.
Required Skills & Competencies
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Communication Skills: Fluent in English and Hindi, with clear and professional verbal communication.
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Customer Orientation: Friendly, empathetic, and problem-solving mindset.
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Process Adherence: Ability to follow SOPs and company policies accurately.
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Time Management: Resolve customer complaints within defined timelines.
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Record-Keeping Skills: Maintain accurate documentation of customer interactions.
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Teamwork: Ability to work collaboratively with peers and supervisors.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of 0 to 06 Months year experience as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
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Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
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B.Com, BBA/BBM, BSc
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0.6 to 1.5 Years
Salary not disclosed
BCA, BE/B.Tech 
