Customer Care Executive Jobs Opening in Fast Track Cabs Pvt Ltd at Ramanathapuram, Trichy Main Road, Coimbatore-Others, Coimbatore
Customer Care Executive
Fast Track Cabs Pvt Ltd
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Posted: 20 Jun 25
Job Description
Hi, This is purely customer care call center for our call taxi company. We need energetic and young professional who really want to grow with us. Local candidates only preferred (Male/Female) near Singanallur area. Freshers are most welcome and college students are also welcome for part time job. Immediate joining required.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
Key Responsibilities:
1. Inbound Call Handling:
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Answer incoming calls from customers requesting taxi bookings.
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Collect accurate details such as pickup location, drop location, type of vehicle required, and time of travel.
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Confirm ride bookings and communicate estimated arrival time, fare details, and driver information.
2. Outbound Follow-Ups:
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Call back customers to confirm bookings, provide updates, or address ride delays or cancellations.
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Contact drivers for status updates and pass critical information to customers if needed.
3. Ride Issue Resolution:
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Handle customer complaints such as delayed taxis, incorrect fares, rude drivers, or misplaced belongings.
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Escalate unresolved or serious issues to the supervisor or dispatch team as per escalation protocols.
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Provide clear, solution-oriented responses and ensure customer satisfaction.
4. Dispatch & Driver Coordination (Optional/Secondary):
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Coordinate with drivers via internal systems or calls if needed to confirm availability.
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Assist in resolving pickup confusion or driver location mismatches through live updates.
5. Booking Entry & CRM Usage:
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Enter accurate customer and booking details into the taxi booking software or CRM system.
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Maintain a log of all calls and conversations as per standard operating procedure.
6. Service Quality & Customer Experience:
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Greet all customers politely, and maintain a calm, helpful tone on all calls.
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Educate customers on using the mobile app, fare policies, peak hour charges, or other common queries.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma
- What are the salary requirements for this job?
- Ans: The salary range is between 8000 and 14000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Part Time in Coimbatore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
Education Diploma
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypePart Time
Job Id2699671
Job Category Diploma , Part Time , Walkin , Tech Support
Locality Address Ramanathapuram, Trichy Main Road, Coimbatore-Others
State Tamil Nadu
Country India
About Company
Fast Track Cabs Pvt Ltd
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