Customer Care Executive Jobs Opening in Fastinfo at Salt Lake, Kolkata
Customer Care Executive
Job Description
Job Summary
A Customer Care Executive is responsible for handling customer queries, complaints, feedback, and support requests through various communication channels such as phone calls, emails, chats, or in-person interactions. The primary goal is to ensure customer satisfaction by providing timely, accurate, and courteous responses, resolving issues efficiently, and maintaining a positive company image.
Customer Care Executives are often the first point of contact between a company and its customers, making their role crucial in enhancing customer experience and loyalty. This role suits individuals who are empathetic, patient, problem-solvers, and excellent communicators.
Key Responsibilities
1. Handling Inbound and Outbound Communication
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Respond to incoming customer calls, emails, or chat messages in a professional and helpful manner.
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Make outbound calls for feedback, follow-ups, or resolving pending service requests.
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Address product or service-related inquiries, technical issues, order status updates, or general assistance.
2. Problem Resolution and Complaint Handling
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Listen attentively to customer complaints or concerns, empathize, and offer practical solutions.
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Troubleshoot product or service issues based on company guidelines.
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Escalate complex problems to the appropriate team or supervisor when necessary.
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Follow up to ensure that the issue is resolved to the customer’s satisfaction.
3. Information Sharing and Guidance
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Provide detailed information about company products, services, warranties, pricing, offers, and policies.
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Guide customers on how to use products or services effectively.
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Keep customers informed about changes, delays, or updates related to their concerns.
4. Documentation and Record-Keeping
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Maintain accurate records of customer interactions, transactions, comments, and complaints.
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Enter customer details and issue status into CRM software or call logs.
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Prepare daily or weekly reports on customer queries, resolutions provided, and feedback received.
5. Customer Follow-Up
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Conduct follow-up calls or messages to ensure the customer’s issue has been resolved.
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Gather feedback on the customer experience to identify areas of improvement.
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Encourage customers to rate service quality and suggest enhancements.
6. Team Coordination
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Collaborate with internal departments like technical support, logistics, billing, or product teams to resolve issues efficiently.
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Participate in team meetings and training sessions to improve service quality.
Key Skills and Competencies
1. Communication Skills
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Excellent verbal and written communication in English and/or local languages.
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Clear pronunciation, pleasant tone, and the ability to simplify complex information.
2. Customer-Centric Mindset
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Empathy, patience, and a calm demeanor while dealing with different types of customers.
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Active listening and responsiveness to customer emotions and needs.
3. Problem-Solving Skills
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Ability to assess customer issues logically and offer quick and effective solutions.
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Think critically to resolve problems within company policies.
4. Multitasking and Time Management
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Handle multiple calls, emails, or chats simultaneously without compromising service quality.
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Prioritize tasks effectively to meet deadlines and service level agreements (SLAs).
5. Tech Savviness
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Familiarity with CRM software, call center tools, email platforms, and chat systems.
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Comfortable navigating digital platforms and company websites to find information quickly.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, 10th Pass (SSC), 12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
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B.Com, BBA/BBM, BSc
Kolkata
Freshers
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B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
