Customer Care Executive Jobs Opening in HighFive Global Networks Pvt. Ltd. at Sector 15, Noida, Sector 25, Noida, Sector 38, Noida, Noida, Delhi
Job Description
Job Summary:
We are seeking a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing information about products or services. The role requires excellent communication skills, patience, and the ability to handle customers professionally and efficiently across various channels such as phone, email, chat, or social media.
Key Responsibilities:
1. Customer Interaction:
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Handle incoming customer calls, emails, chats, and social media queries in a professional and timely manner.
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Provide accurate information about products, services, policies, and promotions.
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Assist customers in placing orders, tracking shipments, processing returns, or resolving account issues.
2. Issue Resolution:
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Listen to customer concerns patiently and provide appropriate solutions.
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Escalate complex or unresolved issues to senior support staff or departments when necessary.
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Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
3. Documentation & Reporting:
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Record customer interactions, complaints, comments, and inquiries in the CRM or ticketing system.
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Maintain detailed logs of issues and the steps taken to resolve them.
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Generate daily/weekly reports on customer interactions and feedback if required.
4. Product & Policy Knowledge:
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Stay updated on all company products, services, policies, and procedures.
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Communicate product changes, new features, or policy updates to customers effectively.
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Share customer feedback with relevant departments for service improvement.
Key Competencies:
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Excellent communication and interpersonal skills
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Strong listening skills with a problem-solving attitude
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Patience, empathy, and a customer-first mindset
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Ability to multitask and handle high call volumes
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Team player with a positive attitude
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 14000 and 18000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Noida, Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 20 job openings for Customer Care Executive in our Organisation.
