Customer Care Executive Jobs Opening in HR Co at Gachibowli, Hyderabad
Job Description
**** Hindi and English **** Mandatory
Freshers are eligible for this role
Key Responsibilities:
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Customer Support and Inquiries:
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Handle incoming customer inquiries via phone, email, live chat, or social media.
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Provide accurate information regarding products, services, policies, and procedures.
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Assist customers in troubleshooting issues and providing solutions to resolve problems quickly and effectively.
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Actively listen to customer concerns and respond with empathy and professionalism.
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Problem Resolution:
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Address and resolve customer complaints and issues in a calm and professional manner.
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Investigate complaints and follow up with customers to ensure they are satisfied with the resolution.
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Escalate complex or unresolved issues to senior staff or relevant departments.
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Order Processing and Support:
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Assist customers with order placement, cancellations, modifications, and returns.
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Process customer orders accurately and efficiently, ensuring all information is updated in the system.
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Follow up on outstanding orders or pending issues to ensure timely delivery or resolution.
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Product Knowledge and Guidance:
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Maintain an in-depth knowledge of the company’s products, services, and promotions to provide accurate guidance.
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Advise customers on product features, benefits, and potential solutions based on their needs.
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Keep up to date with any changes in product offerings, policies, and procedures.
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Customer Feedback and Reports:
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Collect customer feedback and report trends or common issues to management for process improvement.
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Participate in customer satisfaction surveys or quality assurance programs to gauge customer experience and suggest improvements.
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Document interactions with customers and maintain accurate records in the customer service system.
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Cross-functional Collaboration:
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Collaborate with other departments, such as sales, technical support, or logistics, to resolve customer issues and ensure smooth service delivery.
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Work with the team to ensure that customer queries are addressed in a timely and effective manner.
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Compliance and Adherence to Policies:
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Follow company policies and procedures to ensure compliance in all customer service interactions.
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Maintain customer confidentiality and privacy in accordance with data protection regulations.
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Customer Retention and Upselling:
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Work on strategies to build long-term customer relationships, increasing customer loyalty and retention.
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Identify upselling and cross-selling opportunities based on customer needs and product offerings.
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More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 11000 and 12500 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
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