Customer Care Executive Jobs Opening in ILeads Auxillary Services Pvt Ltd. at East Canal Road, Dehradun

We are seeking a customer-oriented individual to join our team as a Customer Care Executive. As a Customer Care Executive, you will be the first point of contact for our customers and responsible for delivering excellent customer service. You will handle customer inquiries, complaints, and provide accurate information to ensure customer satisfaction. Your role will be crucial in maintaining positive customer relationships and resolving issues in a timely and efficient manner.

Key Responsibilities: 

• Provide exceptional customer service by promptly and professionally responding to customer inquiries, complaints, and feedback via various channels such as phone, email, and chat.
• Accurately record and document customer interactions, including details of inquiries, complaints, and resolutions, in our customer management system.
• Identify and assess customer needs, and provide appropriate solutions or escalate issues to higher-level support or relevant departments as needed.
• Build and maintain positive relationships with customers by displaying empathy, patience, and professionalism in all interactions.
• Follow up with customers to ensure that their concerns have been addressed and resolved to their satisfaction.
• Keep updated with product knowledge, company policies, and procedures to provide accurate information to customers.
• Contribute to the continuous improvement of customer service processes and strategies by providing feedback and suggestions.

Requirements:

• High school diploma or equivalent.
• Excellent communication skills.
• Strong problem-solving skills with the ability to think critically and independently.
• Ability to handle challenging situations with professionalism and composure.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams and adapt to changing customer needs.

1. What are the job requirements to apply for this Customer Care Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Care Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 8000 and 18000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Dehradun.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Care Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Care Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.