Customer Care Executive Jobs Opening in ISON XPERIENCES at Kalamassery, Kochi
Customer Care Executive
ISON XPERIENCES
Expired
Posted: 04 May 22
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
Education 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1472594
Job Category Walkin , Tech Support
Locality Address Kalamassery
State Kerala
Country India
About Company
iSON Xperiences is leading the way in combining human efforts with technology to deliver customer delight in all interactions and on all channels.
For the past decade, we have been accelerating business results and managing customer interactions for some of the world’s leading brands, as well as start-ups and mid-sized businesses – helping to redefine the way people connect with these enterprises and offering them affordable solutions to meet their ever-changing needs.
Be it onshore, offshore, nearshore, or remote working, we provide modern omnichannel technologies, people, processes, and infrastructures that build value across every customer interaction, on all channels.
For the past decade, we have been accelerating business results and managing customer interactions for some of the world’s leading brands, as well as start-ups and mid-sized businesses – helping to redefine the way people connect with these enterprises and offering them affordable solutions to meet their ever-changing needs.
Be it onshore, offshore, nearshore, or remote working, we provide modern omnichannel technologies, people, processes, and infrastructures that build value across every customer interaction, on all channels.
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