Customer Care Executive Jobs Opening in Ison Xperiences at Vadodara-Others, Vadodara
Customer Care Executive
Job Description
OFFICE --> WORK
Key Responsibilities:
1. Customer Interaction:
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Respond to customer queries through phone calls, emails, live chat, or in-person (if applicable).
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Greet customers professionally, understand their concerns, and provide appropriate solutions or information.
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Handle product or service-related inquiries, technical issues, or order-related concerns.
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Escalate complex or unresolved issues to supervisors or relevant departments.
2. Issue Resolution:
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Listen actively to customer complaints and resolve them in a timely, efficient manner.
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Troubleshoot common problems related to billing, service delivery, delays, account access, or defective products.
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Ensure customer issues are logged and tracked in CRM systems and closed within set timelines.
3. Documentation and Reporting:
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Maintain accurate records of customer interactions, transactions, comments, and complaints.
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Use CRM or helpdesk software to update customer profiles and call notes.
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Prepare daily or weekly reports on common customer issues, resolutions provided, and feedback trends.
4. Follow-Up and Relationship Building:
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Conduct follow-up calls or emails to ensure that issues are resolved and customers are satisfied.
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Build long-term customer relationships through positive and helpful interactions.
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Encourage customer feedback and forward insights to relevant teams for product or service improvements.
5. Product Knowledge and Updates:
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Stay updated on company products, services, promotions, policies, and changes in pricing or delivery.
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Attend regular training sessions to improve product knowledge and soft skills.
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Provide customers with accurate information regarding terms, warranties, procedures, and refund/exchange policies.
6. Adherence to Quality Standards:
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Meet or exceed performance metrics such as call quality, resolution time, and customer satisfaction scores.
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Follow internal guidelines, scripts, and customer service procedures to maintain consistency and professionalism.
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Adhere to data privacy and customer confidentiality standards as per company and regulatory requirements.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 14272 and 15383 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Vadodara.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Vadodara 
Freshers 
Salary not disclosed 
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Vadodara
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
