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Customer Care Executive Job in Jiva Ayurveda Pharmacy Ltd. at Sector 37, Faridabad, Faridabad
Customer Care Executive
Job Description
Customer Care Executive
Job Description
Roles and Responsibilities:-
· Taking Incoming calls from customers and capturing important details in the system.
· Understand the customer's query and provide resolution.
· Document accurately.
· Doing Outbound calls to customers and attending to their queries and helping them take consultations with doctors.
Desired Candidate Profile:-
· Good verbal and written Communication Skills (Hindi, Basic English & No MTI Issue)
· Good in customer dealing (Know about Customer Service, Online Shopping Portals)
· Knowledge of Computer, Basic Typing
· Good Interpersonal Skills (Positive attitude, Negotiation Skills)
· Sales were driven (Know basic selling skills on-call)
· Listening skills.
· Awareness about digital payments platforms.
Job Particulars
About Company
About Jiva Ayurveda
Jiva Group is a pioneer in the field of education & Ayurveda, especially in using technology to bring affordable, accessible, and authentic healthcare to the doorsteps of people. With a presence in 17+ states in India & affiliations with 50+ countries, Jiva works across multiple business verticals comprising teleconsultation, retail clinics, channel sales, eCommerce, 'center for well-being', Jiva school, and manufacturing unit. Jiva Ayurvedic Pharmacy Limited, part of Jiva Group, is a leading healthcare (Ayurvedic) company that produces world-class authentic Ayurvedic treatment solutions and products that help create a healthy and happy society. In treatments, Jiva runs a chain of 80+ Ayurvedic clinics throughout India and the world's largest three telemedicine centers based out of Faridabad, Indore, and Pune. In products, Jiva promotes a wide range of 200+ Ayurvedic products (healthcare & beauty care) through its online and distribution channels.
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