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Customer Care Executive Jobs Opening in Kalp solutions at Mohali-Others, Chandigarh (Punjab), Mohali

Customer Care Executive

Kalp solutions
Expired

Posted: 21 May 22

Job Description

Responsibilities:
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
Requirements:
  •  Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.


Job Particulars

Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id1484249
Locality Address Mohali-Others
State Punjab
Country India

About Company

Kalp solutions
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