Customer Care Executive Jobs Opening in Lagna Sohala Pvt Ltd at Nasik-Others, Nasik
Job Description
Job Description:
We are looking for a dedicated and empathetic Customer Care Executive to join our customer service team. The ideal candidate will serve as the primary point of contact for customers, handling inquiries, resolving complaints, and providing assistance related to products, services, or orders. This role is vital in ensuring customer satisfaction, loyalty, and a positive brand experience.
The Customer Care Executive must be polite, professional, and solution-oriented, capable of managing customer communication across phone calls, emails, chat support, and social media platforms. Whether dealing with inquiries or resolving issues, the focus is always on delivering fast, accurate, and courteous service.
Key Responsibilities:
1. Customer Interaction:
-
Respond promptly and professionally to incoming calls, emails, or chats from customers.
-
Listen carefully to customer issues and provide clear, concise, and accurate information.
-
Handle queries related to product details, pricing, availability, delivery timelines, warranty, or technical support (based on business type).
-
Ensure all customer interactions are documented and tracked in the customer relationship management (CRM) system.
2. Issue Resolution and Complaint Handling:
-
Resolve product or service-related problems by clarifying the customer's complaint, determining the cause, and suggesting the best solution.
-
Escalate unresolved complaints or complex issues to senior team members or supervisors as needed.
-
Follow up to ensure that appropriate actions were taken and that the customer is satisfied with the resolution.
3. Order and Service Support:
-
Assist customers with order placements, cancellations, returns, refunds, and tracking details.
-
Coordinate with other departments such as logistics, billing, or technical support to ensure smooth service delivery.
-
Update customers about changes in product availability, pricing, or terms when necessary.
4. Customer Relationship Management:
-
Maintain a friendly and positive tone in all customer interactions.
-
Build rapport with customers and ensure long-term satisfaction.
-
Encourage repeat business by providing helpful and proactive service.
-
Provide feedback and suggestions to improve customer experience and reduce complaints.
5. Data Entry and Reporting:
-
Accurately record customer details, call notes, issues raised, and resolutions provided.
-
Maintain logs of conversations and generate daily, weekly, or monthly performance reports.
-
Monitor customer satisfaction through feedback collection, surveys, or reviews (if applicable).
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Nasik.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Nasik 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM
Nasik
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Nasik
Freshers
Salary not disclosed
BE/B.Tech, MBA/PGDM 
