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Customer Care Executive Jobs Opening in Mervice InFotech at Salt Lake, Kolkata

Customer Care Executive

Mervice InFotech
experience-icon 0 Years
salary-icon 15000 Monthly
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Posted: 13 Apr 25

Job Description

 We’re Hiring: Customer Care Executive 
Job Location: Kolkata 
Joining: Immediate Joiners Preferred
Salary: ₹15,000 (In-hand) + ₹1,500 Attendance Allowance 
Age Limit: 18 to 45 years
If you're interested, please send your CV to us

Key Responsibilities:

  • Handle incoming and outgoing calls, emails, or chat inquiries from customers professionally.

  • Resolve product or service-related queries, issues, or complaints in a timely and courteous manner.

  • Provide accurate, valid, and complete information by using the right tools and resources.

  • Identify and escalate priority issues to the appropriate department or supervisor.

  • Follow up with customers to ensure their issues are fully resolved and they are satisfied.

  • Maintain detailed records of customer interactions, feedback, and transactions using CRM tools.

  • Understand company products, services, policies, and procedures to offer appropriate support.

  • Stay updated with new product updates, promotions, and company announcements.

  • Work collaboratively with other departments to find the best solutions for customers.

  • Meet daily, weekly, and monthly performance metrics including response time, resolution time, and customer satisfaction scores.


More information about this Customer Care Executive Job

Please go through the below FAQs to get all answers related to the given Customer Care Executive job

  1. What are the job requirements to apply for this Customer Care Executive job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Care Executive

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 15000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Kolkata.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Care Executive is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Care Executive position?
    • Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.

Job Particulars

Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2656175
Job Category Tech Support
Locality Address Salt Lake
Country India

About Company

You Choose Us and We live up to Your Choice. As a firm with the potential to establish a strong foothold within the BPO domain Mervice promises to go beyond ensuring quality inbound and outbound services. Led by young and dynamic men like Akash Kumar (Founder/CFO/Promoter), Md Aftab (COFounder/MD/Promoter) and Tanveer Ahmad (Director), Mervice seeks to establish meaningful partnerships wherein we deliver unimaginably satisfying results. As a one stop resort for all your service needs, we offer you cost effective solutions, as well as appropriate technical assistance, backed by extensive market research.
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