Customer Care Executive Jobs Opening in Mervice InFotech at Salt Lake, Kolkata
Customer Care Executive
Job Description
Key Responsibilities:
1. Customer Inquiries and Support
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Answer customer calls, emails, and inquiries in a professional and timely manner.
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Provide accurate information regarding products, services, and policies to customers.
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Assist customers with their inquiries, resolve complaints, and ensure that each interaction leads to a positive customer experience.
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Record and track customer issues, ensuring that they are resolved promptly and effectively.
2. Issue Resolution and Complaint Management
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Actively listen to customers and identify the root cause of their concerns or complaints.
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Handle customer complaints with empathy, professionalism, and a proactive approach.
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Resolve or escalate issues to the appropriate department, ensuring timely follow-up and feedback to customers.
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Maintain a record of customer interactions and ensure that all issues are addressed to the customer's satisfaction.
3. Customer Relationship Management
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Build and maintain positive relationships with customers by providing personalized service and follow-up as needed.
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Ensure that customer feedback is recorded, analyzed, and shared with relevant teams for continuous improvement.
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Assist in gathering customer satisfaction surveys and ensuring a high level of service delivery.
4. Product Knowledge and Guidance
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Keep up to date with product offerings, company policies, and services to offer accurate information to customers.
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Advise customers on product usage, installation, maintenance, and other relevant queries.
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Educate customers about promotions, discounts, or new products/services.
5. Administrative Tasks and Documentation
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Maintain accurate records of customer interactions, transactions, and feedback.
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Process customer orders, returns, exchanges, and complaints following the company's policies.
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Update customer databases and manage CRM systems for easy access to customer details.
6. Team Collaboration and Reporting
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Collaborate with other departments (sales, marketing, technical support) to ensure customers' needs are met and their issues are resolved.
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Report recurring customer issues, feedback, and concerns to management for process improvement.
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Work towards meeting or exceeding customer service targets, such as response times and resolution times.
7. Multitasking and Time Management
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Handle multiple tasks and customer requests simultaneously while ensuring that each customer receives individual attention.
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Prioritize customer issues based on urgency and impact, ensuring that all tasks are handled efficiently.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 13000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Kolkata 
0.6 to 3+ Years 
Salary not disclosed 
BA, 12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, Other Graduate
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Any Graduate
Kolkata
1 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
10th Pass (SSC), 12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
