Customer Care Executive Jobs Opening in Mpokket Services pvt Ltd at Salt Lake, Kolkata
Customer Care Executive
Job Description
Key Responsibilities:
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Customer Interaction and Support:
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Handle inbound and outbound customer calls in a timely and professional manner.
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Respond to customer queries via phone, email, chat, or social media platforms.
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Address customer complaints, concerns, and inquiries with empathy and understanding.
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Follow communication scripts and procedures while maintaining a natural and friendly tone.
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Issue Resolution:
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Listen to customers carefully to understand the nature of their problems.
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Investigate and diagnose issues or concerns effectively.
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Offer appropriate solutions or alternatives within the time limits and follow up to ensure resolution.
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Escalate complex or unresolved issues to the appropriate department or higher authority.
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Product and Service Knowledge:
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Maintain a deep understanding of the company's products and services to offer accurate information to customers.
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Stay updated on new features, promotions, changes in policies, and industry trends.
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Educate customers about available services, upgrades, offers, and benefits.
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Data Management and Reporting:
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Maintain detailed records of customer interactions, transactions, comments, and complaints using CRM software or databases.
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Prepare daily, weekly, and monthly reports on common customer issues, resolutions provided, and satisfaction ratings.
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Contribute insights and feedback to improve customer service strategies and product offerings.
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Customer Relationship Management:
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Build and maintain strong, long-lasting customer relationships.
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Follow up on previous interactions to ensure continued customer satisfaction.
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Collect customer feedback and communicate it to relevant departments to aid in product and service improvements.
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Team Collaboration:
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Work closely with internal teams such as Sales, Technical Support, Billing, and Operations to provide comprehensive support.
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Participate in team meetings, training sessions, and workshops to improve service delivery and performance.
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Share knowledge, best practices, and customer feedback with peers and management.
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Required Skills and Qualifications:
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Communication Skills: Excellent verbal and written communication skills are essential. Must be able to communicate clearly, confidently, and courteously with customers.
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Interpersonal Skills: Ability to build rapport with customers, show empathy, and remain calm under pressure.
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Problem-Solving Skills: Strong analytical and critical-thinking skills to understand problems and identify the best solutions.
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Technical Skills: Basic proficiency in computers and knowledge of CRM software, email platforms, and chat systems.
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Multitasking Abilities: Capability to handle multiple tasks and customers at once while maintaining accuracy and attention to detail.
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Time Management: Ability to prioritize tasks and manage time effectively to meet service level agreements (SLAs).
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Adaptability: Willingness to learn and adapt to new technologies, processes, and company policies.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 14000 and 18000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Kolkata
Freshers
Salary not disclosed
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B.Com, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW 
