Customer Care Executive Jobs Opening in NowIntern at Malad West, Mumbai, Noida
Job Description
Shift Timing:
Rotational Night Shifts – 9 hours between 6:00 PM to 6:00 AM
Requirements:
- Strong verbal communication skills in English
- Basic computer proficiency (typing, CRM handling, and data entry)
- Polite, patient, and customer-centric attitude
- Ability to thrive in a dynamic and fast-paced work environment
Key Responsibilities:
- Respond to incoming customer calls related to queries, complaints, or service requests
- Deliver timely and accurate resolutions to customer issues
- Ensure high levels of customer satisfaction through effective communication and problem-solving
- Escalate complex or unresolved issues to the appropriate team or supervisor
Benefits:
- 5 Days Working
Cab Facility Available
Health insurance - Life insurance
- Provident Fund
Key Skills and Competencies:
1. Communication Skills
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Excellent verbal and written communication to interact clearly and professionally.
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Ability to explain technical or complex information in simple terms.
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Active listening skills to understand customer needs without interrupting.
2. Problem-Solving Abilities
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Analytical thinking to identify the root cause of issues.
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Creative approach to finding effective and practical solutions.
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Decision-making skills to resolve issues quickly without unnecessary escalation.
3. Customer-Centric Attitude
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Empathy and patience when dealing with customer concerns.
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Commitment to providing a positive customer experience.
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Ability to maintain professionalism in challenging situations.
4. Time Management and Organization
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Prioritizing tasks to handle multiple customer requests simultaneously.
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Meeting deadlines while maintaining high-quality service.
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Keeping accurate and organized records of all customer interactions.
5. Technical Proficiency
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Familiarity with CRM systems, telephony software, and helpdesk tools.
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Basic troubleshooting skills for technical or product-related queries.
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Ability to learn and adapt quickly to new software and systems.
6. Team Collaboration
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Willingness to work closely with colleagues across departments (sales, logistics, technical support).
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Sharing knowledge and best practices with team members to improve service quality.
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Supporting peers during peak workloads or staff shortages.
7. Adaptability
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Flexibility to work different shifts, including evenings, weekends, and holidays if required.
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Ability to adjust to changes in company policies, products, or customer service tools.
8. Performance Orientation
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Striving to meet or exceed service metrics such as first-contact resolution, average handling time, and customer satisfaction scores.
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Continuous self-improvement to enhance job performance and service delivery.
More information about this Customer Care Executive Job
Please go through the below FAQs to get all answers related to the given Customer Care Executive job
- What are the job requirements to apply for this Customer Care Executive job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Care Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Care Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Care Executive position?
- Ans: There are immediate 1500 job openings for Customer Care Executive in our Organisation.
